Connecting wirelessly allows you to access the Internet without having a wired connection to the modem. Here, you can learn how to wirelessly connect all your devices to your network including computers, smartphones, tablets, game consoles, blu-ray players and set-top boxes. For written instructions, scroll past the video.

Connecting to a Wireless Network

Written Instructions:

Step 1 Make sure your internet connection is working

Using any device that is already connected to your home network, make sure your internet connection is working by visiting a website

Step 2 How to check that your modem's wireless functionality is turned ON.

Next, confirm that your modem's wireless functionality is turned ON. Checking the WIRELESS light on the front of your modem is the easiest and quickest way to tell if your modem’s wireless functionality is working. If you’re not sure how the light should appear if the wireless functionality is working, see below for an explanation.

What does the wireless indicator light color mean?

Solid Green: Wireless is ON, but no data is being transmitted.

Flickering Green: Wireless is ON, and data is being transmitted.

Amber (yellowish-orange): Wireless is temporarily disabled using the wireless schedule feature found in the modem configuration interface. Note: This functionality may not apply to all modem models.

No color, not lit up: Wireless is OFF

If you find that the modem's wirelss functionality is not turned ON, then you.ll need to turn it on before trying to connect any devices. The steps below will tell you how to turn your modem's wireless functionality to ON.

  1. Connect your computer directly to your modem using an Ethernet cable. alt text

  2. The modem's visual interface will vary based on the modem model. In general however, if your modem has wireless capabilities, there should be a section for “Wireless” type settings.

  3. Go to the Wireless screen and look for an indicator that shows the status of the wireless functionality being ON or OFF. Turn it on here and be sure to apply or save your changes.

Step 3 Find your modem's wireless network name and password

Network Name

When connecting your device to a wireless network, you will see a list all of the wireless network names it finds. To connect to your own network instead of your neighbor's, you'll need to know the network name (SSID or ESSID) that your modem is broadcasting.

If your wireless network name (SSID or ESSID) has been customized, the name may be obvious to you (ex. SmithFamily). If not, then you will need to know the name of your network.

The easiest way to find the default name of your wireless network (SSID or ESSID) is to look at the sticker on the bottom or back of your modem. You should see a label that reads either Network Name, SSID,ESSID or some combination of these. Below are examples:

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Wireless Network Key or Passphrase

Your wireless network should prompt you to provide a network KEY or PASSPHRASE. This can typically be found on the sticker on the bottom of the modem. If the wireless default settings have been customized, then the default may not work. In some cases, though, both the customized and the default values will work.

If the default value for the KEY or PASSPHRASE does not work and you've forgotten your customized wireless credentials, then you will need to RESET your modem's wireless credentials to the defaults. When using the RESET functionality, any devices previously connected will no longer be able to connect until you enter the most current KEY or PASSPHRASE into those device's wireless connections.

Now you're ready to connect your device to your wireless network.

Step 4 Finding, selecting, and connecting your device to your wireless network.

Now that you have your wireless network information, go to your device's wireless connection screen. You will find a list all of the available networks here.

Find your network and select it. If there are no networks listed, you should double check that the device's wireless functionality is turned ON. If security is enabled on your network, you'll be asked for the KEY or PASSPHRASE. Enter your KEY or PASSPHRASE and allow a minute or two for the connection to be made.