Internet

Internet usage refers to all of the traffic that travels through a customer’s cable modem.

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Research shows that the median average per household in North America is roughly 57 GB per month.

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We do not currently have a hard cap on usage, but in our Acceptable Use Policy (AUP), we state that we “may establish appropriate reasonable network management practices to protect its network from harm.”

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If a subscriber is consuming a high volume of data to the point that we believe they are causing harm to our network, we will reach out individually to those customers to suggest ways they can curb their usage.

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There are several factors that contribute to high usage, but much of it comes down to frequent activity.

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The light on the front of your modem is an indicator of what state your modem is in. Use the following color chart to help you know if your modem is working or not.

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You'll find instructions for setting up your e-mail in both Microsoft Outlook and Windows Live Mail here. To set up e-mail in another program, refer to the server settings listed here as well.

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Connecting wirelessly allows you to access the Internet without having a wired connection to the modem. Here, you can learn how to wirelessly connect all your devices to your network including computers, smartphones, tablets, game consoles, blu-ray players and set-top boxes. For written instructions, scroll past the video.

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Security is a concern for many users on the Internet.

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Computers catch viruses in many ways, primarily by execution of a program containing a virus.

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Any computer wanting to connect to Ritter high speed Internet will have to be Windows 98 Second Edition or higher (ME/2000/XP/Vista/Windows 7).

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The time required to install your cable modem depends on the available cable coax in your residence.

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All Internet modems can be reset by unplugging the power cable from the modem for 15-20 seconds.

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Contact our Customer Service Department or our 24/7 local help desk.

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When you are away from home, you can go to http://www.myritter.com/.

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If you experience issues with spam e-mail, try the following instructions to help resolve those issues.

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Through your cable modem, you can connect 1 PC at a time.

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